SW
Stephen W
1 reviews | Active since Sept 2015
07 Dec 2015, 12:01
MTN - Fifth Report on Hello Peter
Good Day Thobela,<br> <br> In your response to my latest report on Hello Peter you stated that I was reimbursed R560 however MTN owes me in the order of magnitude of R2600. Please explain how the amount of R560 was determined.<br> <br> As stated in the previous report I will now pursue further action through the National Consumer Commission (NCC) as MTN is obviously not interested in taking this complaint seriously. Please note I have the itemised billing statements and records to back up the reimbur*****t amount of R2600.
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MTN South Africa's replyOfficial
12 Dec 2015, 10:36Hello StephenW123,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have re opened this R160.00 query with Billing Support as it shows that it was done only from 2015-05-20 till 2015-08-20 not from 2014 reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have re opened this R160.00 query with Billing Support as it shows that it was done only from 2015-05-20 till 2015-08-20 not from 2014 reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply12 Dec 2015, 10:36
Official
Hello StephenW123,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have re opened this R160.00 query with Billing Support as it shows that it was done only from 2015-05-20 till 2015-08-20 not from 2014 reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have re opened this R160.00 query with Billing Support as it shows that it was done only from 2015-05-20 till 2015-08-20 not from 2014 reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,