Mtn Fibre - worst service ever

Hi.

I placed order for MTN Fibre and was assisted by an Agent called Bongumusa, who has magically disappeared.

I explained to him that I need my fibre up because my previous was being cancelled. I have entered into a new month and there is still no word from MTN.

When I call the contact number I am told that I need to contact supersonic direct whereas I (as the customer) am in a contract with MTN.

When I called them apparently the person who is handling my order says my address is incorrect BUT how because your GPS tool picked it up. I am so frustrated with this bad service. This is truly appalling!

If I am treated like this as a new customer what more when I have joined.

MTN is truly pathetic. Bongumusa also cc’d on this email and I have emailed him before - no reply. He was so quick to respond when he needed the sale. (Bad customer service, I honestly give him. -1 rating and MTN -5)

I am without internet connection now going on 5 days.