FH
Francois H
1 reviews | Active since Dec 2010
02 Oct 2018, 17:41
Mtn fibre useless
No fibre for 3 days because they allocate us less gigs than what we pay for. Call after call nothing is happening, no-one knows when or how thet will fix this, service levels at mtn has gone down to below telkom I guess its cool for them as they have our money, so why should they bother fixing their own stuffups #mtn #mtnfibre
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Replies (3)
MTN South Africa's replyOfficial
02 Oct 2018, 18:24Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have engaged with our technical division to make contact with you and resolve the problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply02 Oct 2018, 18:24
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have engaged with our technical division to make contact with you and resolve the problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
FH
Francois H's updateReviewer Update
02 Oct 2018, 18:41Thanks but no-one tries to get hold of me yet
FH
Francois H's update02 Oct 2018, 18:41
Reviewer Update
Thanks but no-one tries to get hold of me yet
FH
Francois H's updateReviewer Update
03 Oct 2018, 08:57Update: I received an e-mail telling me to phone the call centre for assistence, this is exactly why I complained, because nothing happened for 3 days by me calling the call centre
FH
Francois H's update03 Oct 2018, 08:57
Reviewer Update
Update: I received an e-mail telling me to phone the call centre for assistence, this is exactly why I complained, because nothing happened for 3 days by me calling the call centre