JB
John B

1 reviews | Active since Jul 2026

20 Feb 2017, 10:34

MTN Fibre Poor Service (***)

<p>We have been trying to get Fibre installed in Lonehill since the 16 th January 2017!!! It is obvious that MTN does not want to do business with us. See the mails,</p> <p>--Original Message--<br /> ********** /> Date: 2017/01/16 6:40:58 PM<br /> ********** /> Subject: RE: MTN FIBRE LONEHILL</p> <p>TO MTN</p> <p> </p> <p>I would like to have MTN Fibre installed at my house N0 5 Hoogenhout Crescent Lonehill, Sandton. I would like to take the. Iwould like the Supersonic 1 package.</p> <p> </p> <p>Cell phone ********** 130</p> <p> </p> <p>Email ********** <p> </p> <p>Thanks</p> <p> </p> <p>From: World-Class Internet ********** /> Sent: 25 January 2017 03:09 PM<br /> ********** /> Subject: RE: MTN FIBRE LONEHILL [# ********** 7]</p> <p> </p> <p>Good day</p> <p>We apologize for the delayed response.</p> <p>Thank you for emailing FTTH support</p> <p>Please note that our sales consultant will contact you.</p> <p>Kind Regards</p> <p>FTTH TEAM| Reference: ********** 7</p> <p>From: Colin ********** /> Sent: 03 February 2017 09:34 AM<br /> ********** /> Subject: FW: MTN FIBRE LONEHILL [# ********** 7]</p> <p> </p> <p>Hi</p> <p> </p> <p>Still no one contacted me></p> <p>Cell ********** 130</p> <p> </p> <p>I would like it on my existing account. Account no:141516</p> <p>MSISDN: ********** 6736. It is in the name of Kerbyn 389 (PTY) LTD of which I am the sole director and shareholder, working from home.</p> <p> </p> <p>Please treat as urgent as trying to run an e commerce site from home.</p> <p> </p> <p>Thanks</p> <p> </p> <p>Colin</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Feb 2017, 17:34
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

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