MTN - fibre - lies!!

I am extremely angry and upset about the unprofessionalism and I incompetence exhibited by MTN - which is mow costing me money. I was contacted by one of MTN's fibre agents on the 29th of April 2022 asking me to try their fibre package of R399 uncapped, which sounded good as Vodacom is my current service provider ( i am very happy with them for the past 2 years), but was R100 lesa than Vodacom which was tempting long-term. This *********** MTN agent then proceeded to do credit checks on my name and then told me all was in order regarding qualifying for this particular package, he even set up a debit order date which i had to approve via sms and i received an sms advising me i was successful with an accompanying reference number to boot. He then advised me to cancel my Vodacom subscription ( which i was happy with)as i was on pay as you go and start my new subscription with MTN. After 2 weeks of waiting for a supposed plug and play router to be delivered i contacted MTN on 2 occasions always being reassured all is well and i need not be concerned about the matter. I contacted them on Friday for the 3rd time as i was now becoming worried as my Vodacom subscription is ending at the end of the month. I then learned after much waiting on the line that i had been approved for a sim and not the package the *********** agent told me i qualified for. The lady then said once the system did this their was nothing she could do for me, even though i received a reference number of approval- what sloppy incompetence!! I then said fine as this was now becoming more inconvenience than a blessing - i called up Vodacom again to resume my previous contract and was told that they do not provide this package anymore and i will have to pay almost R200 more now as they only offer higher speed packages. I was quite happy with Vodacom before this *********** MTN agent contacted me to put me on wild goose chase and giving me false offers and ultimately costing me money- Not Impressed at all with MTN i have never subscribed to MTN for cell phones etc this could have been an opportunity for them as we all own handsets in the house but not with this lousy, misleading service!!!