SS
Sue S
1 reviews | Active since Jul 2018
02 Jul 2018, 23:23
MTN Fibre : Avoid
Used MTN Fibre in 2015. Every two days 50GB was used, when we were sleeping and not using our internet. Absolutely horrible customer service. Stay Away. Else you will be sitting with huge internet bill. It appeared someone from the staff uses the internet on our account in the night.
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MTN South Africa's replyOfficial
03 Jul 2018, 05:40Good day Sujata,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we cannot investigate a bill dated in 2015 as those are archived. Another thing to consider is that data is charged on volume, not duration. If that volume transfer is increased, depending on what you are downloading, you will end up with using a lot of data. Kindly note that staff would not ***** your data as our data is free.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Jul 2018, 05:40
Official
Good day Sujata,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we cannot investigate a bill dated in 2015 as those are archived. Another thing to consider is that data is charged on volume, not duration. If that volume transfer is increased, depending on what you are downloading, you will end up with using a lot of data. Kindly note that staff would not ***** your data as our data is free.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,