MTN Fiber

Terrible service all around. I was browsing Fiber deals on the 15th November 2024 on a Friday, without prompting a call back a sales agent from MTN calls me to offer the deal I was building online. I accepted the deal paying upfront pro-rata from the 15th -30th November and December 2024 R412.

1st issue I only received the deal Monday 18 November 2024 without service.

* The sales agent building my deal knew very well no deliverys are made on weekend but proceesed to build the deal and only disclose after I made payment that they don't deliver on weekends.

2nd issue I called 6 times with a waiting time of 10minutes for agents from customers and Cancelations dropping the line on we without attempts of calling back.

The one agent called back and placed me on mute then after 2min dropped the line.

Every department I'm connected to /transferred to requests to complete security, and you can hear from the tone of their voice they couldn't be bothered.

I was initially just calling to enquire about the no service as the delivery was only completed Monday 18 November 2024 @12:00. I did not expect to receive the type of service I received when calling to find out when my service will be active.

I've wasted R50 airtime trying to call, MTN Customer service.

I've sent a complaint to the complaint team explaining my complaint and my request to cancel and receive my full refund no attempts to call or di-esculate the matter have been done.

Yes i see the 72 hour turn around time.

At this point I would not recommend MTN fiber to anyone.

I know have service of 2bpm download 0.58bpm upload on day 2 after receiving router. Really shocking service from MTN and I must say I did not expect it.

It comes as a compete shock...... I've asked to cancel yesterday already with a full refund because I know realize I made a mistake joining MTN. If this is how they treat their customer I would rather opted on another provider with better customer service even if I need to pay more.

Message to MTN recruitment.

Why would you hire people that don't want to do the job. I'm convinced the network speed was compromised by the unhelpful agents I dealt with yesterday out of spite.

I reside in a 5G area North Riding and should not be receiving such terrible network connection.

The terrible service has gone from Bad to worse. I can barely load up my emails on my phone. Full connection on the internet but extremely slow network in a 5G area.

Please come collect your equipment and refund my money.

Contact number: *** Name: Lwandile Madolo