MTN - FED UP WITH THE POOR SERVICE

My Son got his first Contract in June 2021. He just finished his matric and is beginning a new credit score for himself. Due to MTN terrible service, my son is having a bad credit report. We have been sending emails, went to branches, every time they say we can see that they are working on it.

He paid every month his account. Due to a allocation that were not allocated by MTN, the account keeps showing that he is in arrears. Right now they have disconnect his phone AGAIN.

How long must this go on. It's is now 5 months. Terrible Terrible. We need urgently help. I can provide more details of my son, when i receive feedback from you. Please Help us. Stephanie Kruger