MTN

Mtn South Africa, specifically customer care and MTN mall @ reds my honest opinion MTN can close there doors because if you want to call customer care the menu options is absolutely pathetic to get through to a agent and when you get through eventually you still have to hold on because the system is always slow or some other excuse. I recently upgrade my contract and added a additional line with MTN and I should've never done it because MTN mall @ reds people working there is *********** to deliver customer service it took them 10 days to activate my second line there was just excuses and the problem was with MTN they couldn't call customer care although the problem was with mtn and not with my bank.

This was a pathetic service from mtn if I didn't call customer care my self I am sure the additional line still wouldn't be active by now that is how bad MTN is the date I upgrated 25 June 2025. I received incorrect invoice from MTN.

I can write a book with more detail how pathetic MTN is but I think I am paint a pretty clear picture hear. This is my last contract with MTN I will never use MTN again after this contract expire.