MTN FAVOURS *****STERS TO ITS CUSTOMERS

My MTN account was hacked on 02 May 2025 by the *****sters calling MTN and opening a new contract under my account. I phoned MTN immediately I got the confirmation email and they said they’re suspending that new contract with immediate effect and I must email an affidavit and certified id copy. I did that on the 6th of May, but MTN debited my bank account for that ***** at the end of May. I am battling to get back my refund since then. I have been calling MTN and each time I am told it’s being escalated. What the hell MTN? Until when am I going to use my time and airtime begging for my refund?