1 reviews | Active since Dec 2015
MTN: Fast to reply, but SLOW to act
<p>Shortly after my previous complaint on HelloPeter.com on 14 June 2016, concerning MTN Mooirivier Mall, Potchefstroom, I quickly received a response informing me (and I quote):</p> <p> </p> <p>"The matter has been escalated to the cancellations management team for urgent attention and to contact you directly with feedback and a way forward. </p> <p>Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you."</p> <p> </p> <p>It is a week later and all that I have received from MTN is another statement for my ALREADY cancelled contract!</p> <p> </p> <p>Is there any able person who can sort this out, please?</p> <p> </p> <p>Even more frustrated regards.</p> <p>SF Steyn</p>
Good day Mr Steyn,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Mr Steyn,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********