MTN - FAST BECOMING WORST CELLPHONE PROVIDER

I should have trusted my gut feeling and not gone back to the Picbel Parkade branch, as i always end up being unhappy with their service from previous experience, this time was no better.<br> <br> First of all an upgrade, normally takes a day but mine took almost 3 days to get sorted out. before going to the branch i checked whether they had the phone i wanted in stock and what they required from me, for my upgrade. Bearing in mind i have been an MTN contract holder for 16yrs now. So i went into the store, they had the phone i wanted, but then asked for a few other documents, because they went over to a new system and now need more details from me. That is the same excuse they using for months now, prbably even a year. So, i know its ********. <br> <br> So, after i got my upgrade. I got told, i need to go to another MTN if i wanted my simcard swopped to an LTE sim. If they did it, they will have to charge, etc.. whole long story. None the less, i went to another store to do it.<br> <br> Not only do they send me from store to store, and ask for endless unecessary documents but now i have been changed twice for my upgrade fee. No-one in the store or call centre can assist me to reverse it. Please help