MTN Fanchise & Billing Wow SUCKS!!!!

Item: MTN South Africa
Rating: 1
Author: Pl4y Z0n3

Took out a Voice and data bundle from MTN Eastgate (Pinky Ramalia & Mpho) Selected a package, Above ppl captured incorrect HiGHER more expensive option. Since Sept2017 to current I have battled to get rectified! No matter how many calls email to their customer service no joy. Many reversal of debit order. MTN try to circumvent dt order date by submitting at different dates (*****ently with out my consent) original contract can not be presented They submitted documentation from 2005 that has nothing to do with this complaint to ombudsman??? MTN Has no escalation contact numbers or individuals name on their web site for any queries They have no managers to hav a conversation with to resolve an issue Their franchise's is so disconnected from MTN billing department, there is NO assistance 1: Logged complaint at consumer protection board, referred to the ombudsman. 2: I am writing this review only because of their(MTN) non commitment to service delivery and the fact that they have the audacity to laugh and spit in the face of Clients like myself and the office of the ombudsman.

So please people with issues like mine bypass all attempts to talk to MTN and bypass the middleman. GO DIRECT TO WHERE I HAVE RECEIVED GREAT SERVICE FROM and insist on their protection against the bullies like MTN and BIG Companies!!! This lady is a STAR! Just maybe now the Ombudsman will penalize the MTN's of the world Like Nigeria government has done! Ombudsman Office ********** 901 Penelope Kwape ********** Regards Ronnie

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Pl4y Z0n3's updateReviewer Update

09 Feb 2018, 07:47

Alice van der Merwe To avoid any such occurrence from any client, what steps have (MTN) taken on the following? 1: Franchise staff acknowledging the mistake and take accountability when it is highlighted by the customer? 2: Contact details of snr managers that can take and make decisions on the MTN website instead of clients have to go to The consumer protection council and then to the Ombudsman? 3: Fix the disconnect on systems from the franchise office to the billing department so they are empowered to fix their own mistakes, and why is the franchise owner not available to me the client when issues arise like in the case at Easgate MTN? 3: I am sure you'd agree the turn around time of 5 month's to get some traction on a dispute is just not cutting it even for you(MTN) as a "Service Provider" ? 4: Instant & presented Record keeping e.g. original contract signed at franchise office of October 2017 still not presented instead you MTN tried an historic 2005 contract presented to justify an a agreement?? I would really appreciate an honest reply to the above? Regards Ronnie

Pl4y Z0n3's update09 Feb 2018, 07:47

Reviewer Update