MTN falsely reported me to credit bureau despite full payment

MTN damaged my credit record after I paid my contract in full

Body: On 18 Feb 2024, I settled my iPhone contract and data plan at MTN Gateway branch and requested closure of my account. Months later, my number ***) was disconnected and given to someone else. Worse, I now have a black mark on my credit report for a "debt" of around R700 that MTN claims I owe – even though the branch confirms I don’t. I’ve visited the branch and emailed the legal team, but my credit reputation is being ruined due to MTN’s error.

I demand:

1. Immediate removal of the incorrect listing from credit bureaus. 2. Written proof my account was settled. 3. Compensation for my number being wrongfully taken.

This is unacceptable. MTN, fix this now.