MTN Falsely Accusing Me of Opening *****ulent Accounts – AGAIN

I am extremely disappointed and frustrated with MTN’s ongoing mishandling of *****ulent accounts falsely linked to my name.

On 7 April 2025, I received an email from MTN alleging that I opened an account (Account number: ***, SIM card: ***) back in August 2020 and that I have ignored all communication regarding it—leading to the account being handed over for collection.

This is the first time I am being contacted about this specific account. I have received no prior communication from MTN regarding its existence, and I categorically deny ever opening such an account.

Even more alarming is that this is not the first time MTN has falsely accused me. On 5 April 2023, MTN claimed I had opened another account (Account number: BA***), which, after investigation, was found to be *****ulent. It was proven that I had no involvement in that account, and yet here I am, facing the same issue again two years later.

I find it deeply concerning that MTN repeatedly fails to protect consumers from identity *****, yet places the burden of proof on innocent individuals. Despite my full cooperation in the past, I am now being expected to submit personal information—including a signed copy of my ID three times—which could further expose me to *****.

MTN already has the records and documentation used to open this account. I request that they conduct a thorough investigation into how this account was opened, and stop making baseless accusations without verifying facts. This pattern of harassment is unacceptable. I actually wonder if this is how it is going to be with MTN whereby every 2 years or so, I will be accused of oppening these accounts.

I demand that this matter be resolved urgently, that my name be cleared, and that proper consumer protection processes be put in place to prevent this from happening again.