MTN: False Promises and Poor Services by MTN Call Centre Sales Persons

MTN: False Promises and Poor Services by MTN call centre sales persons. Both Nadia and her manager Junaid form Mobile Plus assured me that MTN will deliver a Huawei P20 Pro Twighlight handset. Junaid consulted the stock register and assured me he has one left. Should I experience any problems “just return it within a certain time frame”. Ref MT 597544/2 and Ref MT ********** 4/13 for cell phone number ********** . Problems: 1. MTN does not have Huawei P20 Pro Twilight handsets. Sales staff brought me under false expectations. 2. After returning the non - Twilight P20 Pro on 27 September 2018 and completing the Official MTN documentation at an MTN direct store, I was informed that I should have obtained a W number. 3. After endless attempts, listening to an automated voice and eventually reaching a human I am told clients cannot reach the sales people or management. No customer service as only e-mails apply. 4. Eventually a bright manager informed me that this is my problem as the official MTN document does not contain the W number he requires. In addition, I was lectured with a childish remark along the lines that when a customer buys a branded garment at a store and is dis- satisfied, who’s problem is it? Concerns: 1. Sales reps are protected by management to make sales under false information. 2. Managers are never available at first request. 3. Managers do not listen to recordings, of which customers are informed. 4. My problem is referred back to me as the official MTN document, produced by a MTN sales person in store at Menlyn Mall Ref 1- ********** 5854, accepting the return of the new device does not contain the required W number for which there is no space provided for on the official MTN document. 5. I was told my problem will be sorted out between 10 to 14 days. The mentioned device was returned on 27 September 2018 and after more than a month still nothing has been done, no reverse has been initiated, nothing. I am forced to continue to pay for a phone that I do not even have! 6. As a manager myself, I have run out of ideas to resolve this matter. My only conclusion is that I was trapped by devious individuals for personal gain without regard for MTN and its loyal customers. I trust my concerns will reach the desk of a moral person. Dr. J. Bowes Mobile number: **********