MTN - FALSE INFO TO RETAIN A CUSTOMER - THE AGONY OF THIS *******!

I have been with MTN for just over 15 years and about 11 years on contract. during this year my contract was due for upgrade, and the offer I got did not match Telkom's offer. I therefore requested to cancel and go with the Telkom offer. I got a call from the MTN champion and she offered me the same deal as Telkom of which I accepted. it became a nightmare since. Just last month I have charge R1911 for my monthly contract of which I used to pay R500 pm. I never receive my stipend of 1500mins and data, instead I received R1000 of airtime for international calls only!. I have several reference numbers where I have escalated my problems and to date, NOTHING is resolved. I keep getting the same feedback that the issues are been looked at and will be resolved. so now, I have to buy voice bundles because I still have to continue working. Reference No ***, ref no ***, ref no ***. your accounts dept. is not talking to your sales department and now this becomes my problem. you obviously don't have a clue how to resolve this issue. cancel and I move to Telkom within 24hrs and NOT have a nightmare. I pay you by debit order and you are taking advantage of this. I now want to stop this debit order and inform the CPA of the **************** by MTN!