MM
Mosetsanagape M

1 reviews | Active since Mar 2017

11 Apr 2017, 14:32

MTN false data plan and False Promises

<p>I wrote a review a week or two ago</p> <p>I got a response from Mtn and i followed instructions as advised but still today i spent on buying 1GB of data that got finished in 2 days, i really dont understand how business is conducted when i call the call centre and speak to consultants that are not helpful who will put you on hold for 5-10 min before they can come up with excuses, team leaders who are almost the same as consultants or worse and getting back to reviews everyday on hello peter without a response after 4 business days when i was promised 24hrs</p> <p> </p> <p>I might have bought data with a small amount, not worthy for a response but its a lot to me and i need my data back</p> <p> </p> <p>They keep telling me that i bought night data but the person who responded on hello peter agrees with me on the way it was supposed to happen and that didnt include data finishing in 2 days</p> <p> </p> <p>I am still waiting MTN i need my data and while you still fixing that please fix your service provision and adhere to the turnaround times that you promise</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Apr 2017, 07:19
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to the Pre-paid division to assist with a call back to resolve the missing data request.

The call back will be done during the course of today to finalize and provide an outcome accordingly.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.