NE
Nadia E
1 reviews | Active since Mar 2016
01 Mar 2016, 14:41
MTN False contract advertising and no disclosure
MTN R39 Sony E1 contract ****<br> I took out a contact with MTN R39 a month. I saw my debt order of R308<br> Call the call centre customercare , lady advise me the activation fee of R89 and there other amount adds with with the airtime and 25 sms<br> The advertise on the MTN pamplet R39, free R50 airtime , I call the call centre to order and done the contact telephonically , nothing of this was disclose to me ,the fact that the advertising is false .How many people out there didnt take this contact <br> I want to return the phone and cancel this false contact that misleading.<br> I have to take this matter to the newpaper aswell,Its unacceptable
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MTN South Africa's replyOfficial
02 Mar 2016, 11:21Hello esack,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that you signed for the MTN Choice 25 minutes open line package including 50MB and 50 SMS bundle at R39 per month. Once the monthly provisioned is used up, you are then charged for the extra usage. On the invoice dated 2016-02-13, you were billed for extra call and data charges.
To prevent your number from exceeding your monthly subscription, please dial *141*5# ok and select option 1: Manage Usage and follow the prompts.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that you signed for the MTN Choice 25 minutes open line package including 50MB and 50 SMS bundle at R39 per month. Once the monthly provisioned is used up, you are then charged for the extra usage. On the invoice dated 2016-02-13, you were billed for extra call and data charges.
To prevent your number from exceeding your monthly subscription, please dial *141*5# ok and select option 1: Manage Usage and follow the prompts.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply02 Mar 2016, 11:21
Official
Hello esack,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that you signed for the MTN Choice 25 minutes open line package including 50MB and 50 SMS bundle at R39 per month. Once the monthly provisioned is used up, you are then charged for the extra usage. On the invoice dated 2016-02-13, you were billed for extra call and data charges.
To prevent your number from exceeding your monthly subscription, please dial *141*5# ok and select option 1: Manage Usage and follow the prompts.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that you signed for the MTN Choice 25 minutes open line package including 50MB and 50 SMS bundle at R39 per month. Once the monthly provisioned is used up, you are then charged for the extra usage. On the invoice dated 2016-02-13, you were billed for extra call and data charges.
To prevent your number from exceeding your monthly subscription, please dial *141*5# ok and select option 1: Manage Usage and follow the prompts.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***