MTN false charges

Cancelled my mtn contract in october 2019,was billed the next month for it. Contacted MTN regarding and only got a response after a week,who told me i needed to provide a bank statement as proof that i was charged. I provided this,and then got no response. When i asked about the progress of my refund i was told i need to provide a bank statement as proof that i paid the cancellation fee!!

Firstly,i expect a cancellation of my contract to actually be logged with its payment done!! Secondly,was i supposed to guess what was required because customer didnt bother to inform me of the documents required.

I am still currently awaiting my refund,it has been 2months now.

Worst company i have ever dealt with,they didnt bother replying to my previous hellopeter posts on the same topic.

MTN has been continuously inconveniencing me since september last year,If i could give zero stars,i would