MTN FALSE ADVERTISING

<p>I have recently received a new number for MTN pay as you go as i haven't had time yet to go to a MTN store to do my sim swop. When i received this new card i started loading airtime and everytime i load airtime i get a SMS reading the following "1GB FREE! Recharge with R20 or more and get ` GB Data Free valid for two days. Offer exclusive to new Prepaid Base Price Plan SIMs activated after the 23/08.</p> <p> </p> <p>On Monday 12 December i loaded R20 as i needed the Data for that entire evening i didnt receive anything from MTN except the data i transfered from my own airtime.</p> <p> </p> <p>1st Excuse:The following day i loaded R5 airtime and received the same sms again as mentioned above i then contact the MTN customer service line on 173 the lady i spoke to who refused to give me her name fisrt told me the reson i didn't receive the 1GB is cause its only 1 promo per customer I then told her that its the first time that i loaded R20 on this card and that i haven`t received this promo yet.</p> <p>2nd Excuse: Then she told me that the promo is over....my answer to her was how can u advertise something that expired caus as i mentioned i loaded R5 airtime 5min before i phoned her and still received the same sms.</p> <p> </p> <p>I then asked her to speak to a supervisor and the someone else took over the conversation if i can remember correctly her name was Nufondo.</p> <p>After i explained everything to her she told me the following:</p> <p> </p> <p>3rd Excuse: The reason i didnt receive the 1GB is cause i transfered some of the R20 airtime i loaded to Data...</p> <p>my reply to her was that i had to tranfer some airtime to data cause that why i loaded the R20 in the 1st palce i also asked her why there is 3 different excuses and why the lady didnt tell me this is the 1st place.</p> <p> </p> <p>I also told her that im taking this further as im not sattusfied with the feedback and all the different excuses and she didnt seem to care.</p> <p> </p> <p>I have also loade R30 airtime yesterday 14Dec and today 15Dec and and still receiving the same sms`s but NO FREE DATA.....</p> <p> </p> <p>Can u ple reply back to me a.s.a.p. as i feel that the advertising is false and not a happy customer at all</p> <p> </p>