MTN false advertising

I did an online application for a MTN month-to-month contract in November 2023. Received a call from their consultant on 28 November 2023 @ 11:19am from +27 (31) *** confirming the below: 1. I qualify and need to make an upfront payment of R 273.30 (which is even more than the actual contract amount) 2. The deal includes a free device/router 3. The deal includes a 6 month free Disney+ subscription 4. The deal includes and I will be issued with and also qualify for a R250 Takealot voucher

Of the 4 above points, of cause the Takealot voucher was not provided to me.

I have enquired since receiving the device on both their Facebook page and complaints email of which I received the below feedback: 1. Their Facebook response - “ Kindly note that we have escalated to the sales team. We will revert to you.” “Y'ello , Thank you for reaching out to us. Kindly note that we will do a follow up on your query and revert back to you as soon as we receive feedback. --KT” 2. Their complaints team simply stated the below - “ Kindly note as per feedback received from our Support the Takelot voucher promotions have reached full capacity and the first 500 customers who qualified have already been issued vouchers. We trust that you find the above in order. Warm Regards, Nombulelo Rachael Qamata”

Of cause the above is NOT in order with me! Your consultant guaranteed me a voucher which I never received! I have provided the call details so please do go back on the call recording and provide me with the voucher originally promised! MTN’s consultant should be trained better to not provide false information and guarantee on goods, but once they “run out” only THEN advise that their capacity of 500 people has “apparently” been reached.

MTN = ****s/ false advertisers/ a franchise that cannot keep to their promise of goods guaranteed and confirmed via call!