1 reviews | Active since Jul 2016
MTN FALSE ADVERTISING.
<p>I have been using mtn contract since 2014, This year February it was my time to upgrade my contract.</p> <p>I got to MTN Boulders and i told them that its time for me to upgrade my headset because i have been getting sms's allarting me of the upgrade.</p> <p>I told the consultant that i want a phone that uses a Dual sim because i use 2 simcards so a phone with 2 sims inside would be a good to reduce load in my pocket. The consultant showed me the Huawei Mate 7 and refered it it to me and said it is a good phone, we even checked on the internet and made a comparison and i was happy with it because of the speed and fetures and the bonus part is that it showed dual sim.</p> <p>I took the phone as a upgrade,a month later i inserterted the 2nd sim card and it did not read i was worried. </p> <p>I called MTN the consultant told me that MTN has never sold a Dual Sim Phone ever. I was shocked i then went to MTN boulders where i took the upgrade no one could help me. </p> <p> </p> <p>I was Misinformed/Mislead/ MTN doesnt want to take responsibility for their Mistakes.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of completely understand the frustration it causes. this. We
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of completely understand the frustration it causes. this. We
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Good Day,
Please note that even today i havent recieved a call from MTN.
Service from MTN is very Poor
Good Day,
Please note that even today i havent recieved a call from MTN.
Service from MTN is very Poor
