1 reviews | Active since Jul 2016
MTN False advertising !!!
On the first of April 2019 I (and few others) logged onto MTN"s online website www.MTN.co.za , selected the package we wanted "MTN Made For Me Small" which is a package which includes 50 minutes, 350MB Data, 50 SMS's which cost R99p.mx24 months. I then chose my device: A Samsung Galaxy S10e which showed R200 P.M. In total this deal as showed at the bottom of the page which I have screen much showed "Total Monthly cost for 24 months R299". We then clicked apply and got redirected to another page which said: " Thanks! We've got you request . You'll get an email in a few minutes, and a phone call within 48 hours.Please have the following documents ready for our call centre agent (SA ID book, Three months bank statements, Payslip or other proof of income, Proof of residence). within a few minutes i and few others who also app**** received an SMS but no email as promised on our contact numbers : "Yéllo! Your MTN Online application has been submitted. One of our call centre agents will be in contact with you soon"."
To date (7th April 2019) I have not received any contact whatsoever from MTN and am still awaiting MTN"s call to confrim my order. I did not go onto MTN's website to waste my time- I chose what they had to offer and still want my contract which i took my time to apply for
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Thank you for the interest expressed in our Samsung S10e pre-order offers via the MTN online shop. It is important that we clarify that the package you were interested in may have, through an online glitch, shown the incorrect pricing at the time of order. The correct handset cost is R769 per month.
Errors like this are never our intention but can happen from time-to-time, as indicated in the MTN Online Shop terms of use. We apologize for the confusion and are committed to modifying our online customer journey to ensure an unambiguous and smooth end-to-end customer experience.
Should you wish to query this further or to proceed with the correct offer, our team at Customer Care are waiting to assist you via the email ***
Warm regards,
Renall Chetty
Complaints Management Team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Thank you for the interest expressed in our Samsung S10e pre-order offers via the MTN online shop. It is important that we clarify that the package you were interested in may have, through an online glitch, shown the incorrect pricing at the time of order. The correct handset cost is R769 per month.
Errors like this are never our intention but can happen from time-to-time, as indicated in the MTN Online Shop terms of use. We apologize for the confusion and are committed to modifying our online customer journey to ensure an unambiguous and smooth end-to-end customer experience.
Should you wish to query this further or to proceed with the correct offer, our team at Customer Care are waiting to assist you via the email ***
Warm regards,
Renall Chetty
Complaints Management Team
Best regards,