LJ
Louis J
1 reviews | Active since Mar 2009
03 Feb 2019, 10:59
MTN false advertising!
I went to MTN Clearwater to upgrade my contract. In the MTN booklet, package number 7 they have a P20 lite with a supposedly "free" LTE router for R369 on the "M" package. I asked what the price would be on the "L" package for that product and was told R509. I said that I would take it. She went to get the phone and when she came back I asked about the LTE router, as she did not bring it. I was then told that it was NOT FREE and I have to pay an additional R60 a moth for the LTE router if I want to take it. What bull is this? Why does MTN advertise that the router is free, but in actual fact it is not!
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Replies (2)
MTN South Africa's replyOfficial
04 Feb 2019, 16:01Good day Loius
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the store is correct, the package advertised is based on a Made for Me M contract and is loaded as such on the system. If you wish to take the Made for Me L on the same device unfortunately the package does not come with a Free Router. The free router only comes with the device on Made for Me M package. Therefore MTN has not falsely.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the store is correct, the package advertised is based on a Made for Me M contract and is loaded as such on the system. If you wish to take the Made for Me L on the same device unfortunately the package does not come with a Free Router. The free router only comes with the device on Made for Me M package. Therefore MTN has not falsely.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply04 Feb 2019, 16:01
Official
Good day Loius
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the store is correct, the package advertised is based on a Made for Me M contract and is loaded as such on the system. If you wish to take the Made for Me L on the same device unfortunately the package does not come with a Free Router. The free router only comes with the device on Made for Me M package. Therefore MTN has not falsely.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the store is correct, the package advertised is based on a Made for Me M contract and is loaded as such on the system. If you wish to take the Made for Me L on the same device unfortunately the package does not come with a Free Router. The free router only comes with the device on Made for Me M package. Therefore MTN has not falsely.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
LJ
Louis J's updateReviewer Update
10 Feb 2019, 07:27If this was explained to me when I asked for the made for me L package I would have accepted it as there is no mention in your booklet that it is only for the one package.
Previously when I upgraded to a higher package, everything stayed the same I just had to pay for the upgraded package I took.
There is no mention in your booklet either that this package is restricted to only the first few customers in South Africa.
I went back to MTN to apply for the package, but I was told that there are none of these LTE modems left in South Africa at any MTN branch not even in your warehouses.
Is this for real or only because I complained???
LJ
Louis J's update10 Feb 2019, 07:27
Reviewer Update
If this was explained to me when I asked for the made for me L package I would have accepted it as there is no mention in your booklet that it is only for the one package.
Previously when I upgraded to a higher package, everything stayed the same I just had to pay for the upgraded package I took.
There is no mention in your booklet either that this package is restricted to only the first few customers in South Africa.
I went back to MTN to apply for the package, but I was told that there are none of these LTE modems left in South Africa at any MTN branch not even in your warehouses.
Is this for real or only because I complained???