GB
Gordian B
1 reviews | Active since Feb 2018
18 Feb 2018, 14:27
MTN FALSE ADVERTISING
Went to MTN in Herm**** Mall (Whale Coast Mall). I spoke to Charl. He helped me with my upgrade. He told me that if I upgrade on the Friday (15/12/17). They run a promotion on the new S8 . If you upgrade to any S8 you get a 32" Samsung Flat Screen TV Free. I did the upgrade I phoned Mtn to register I mailed them all my info. I still wait until today for my Flat Screen. Charl is not even picking up his phone anymore. There is no feedback from anyone. If this is how the work with there customers I really want to cancel my contract with them.
Kind Regards Gordian Bowers ********** 278
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Replies (2)
MTN South Africa's replyOfficial
20 Feb 2018, 12:00Good day Gordian,
Thank you for your post.
We apologize for the inconveniences that you have experienced because of not getting the TV that comes with your mobile phone.
The MTN deals that come with a free TV are subject to while stock's last. They are also valid for a specific period and MTN is not the one that gives the TV's away, the TV's are from Samsung
The process to follow when claiming your TV is as follow's.
1. download the Samsung reward app on your new device
2. Then register on the app
3. Once the above is complete you will click on the icon of the TV to redeem with your promo code.
If this process has already been done then please call World Net Logistics on +27 (11) *** and ask to be put through to the Samsung rewards department. You will then be asked the relevant questions to track your claim. You can also call this number for assistance with a claim.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply20 Feb 2018, 12:00
Official
Good day Gordian,
Thank you for your post.
We apologize for the inconveniences that you have experienced because of not getting the TV that comes with your mobile phone.
The MTN deals that come with a free TV are subject to while stock's last. They are also valid for a specific period and MTN is not the one that gives the TV's away, the TV's are from Samsung
The process to follow when claiming your TV is as follow's.
1. download the Samsung reward app on your new device
2. Then register on the app
3. Once the above is complete you will click on the icon of the TV to redeem with your promo code.
If this process has already been done then please call World Net Logistics on +27 (11) *** and ask to be put through to the Samsung rewards department. You will then be asked the relevant questions to track your claim. You can also call this number for assistance with a claim.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
GB
Gordian B's updateReviewer Update
20 Feb 2018, 12:51We tried to download the app in the store. It did not work they gave me a number to phone I did all of that gave my info tv license and everything. Until today nobody phoned me or send me a mail.
I phone the number you gave me on your response. Now it starts again. I spoke to Cherry she but MK on the line.
Than he said they dont deal with the promo. I must phone ********** 500 and speak to Neil Deleray.
I phoned this number no one can help me there.
I want to know how can MTN do a promo like that. Why must the customer do all this.
I really dont want to have a contract with MTN anymore.
GB
Gordian B's update20 Feb 2018, 12:51
Reviewer Update
We tried to download the app in the store. It did not work they gave me a number to phone I did all of that gave my info tv license and everything. Until today nobody phoned me or send me a mail.
I phone the number you gave me on your response. Now it starts again. I spoke to Cherry she but MK on the line.
Than he said they dont deal with the promo. I must phone ********** 500 and speak to Neil Deleray.
I phoned this number no one can help me there.
I want to know how can MTN do a promo like that. Why must the customer do all this.
I really dont want to have a contract with MTN anymore.