PB
Pritesh B
1 reviews | Active since Apr 2018
19 Jul 2018, 11:02
MTN "FALSE 30GIGS" PROMO
MTN DOES NOT OFFER WHAT THEY ADVERTISE......I UPGRADED MY 2 CONTRACTS ON 14/07/2018 AND WAS TOLD THAT UPON AN UPGRADE I WILL GET 30 GIGS FREE FOR 30 DAYS. ITS BEEN 6 DAYS NOW AND TO NO LUCK. WHEN I PHONE CUSTOMER SERVICES THEY MAKE EXCUSES AND BLAME DIFFERENT DEPARTMENTS FOR NOT LOADING THE 30 GIGS. NOW I WISH I HAD NOT DONE AN UPGRADE BUT INSTEAD CANCELLED BOTH CONTRACTS.
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Replies (1)PB
Pritesh B's updateReviewer Update
19 Jul 2018, 12:03Good Day Eunice,
Thank you for your prompt response, I would like to be patient but in future inform customers that the 30 gig promo is not guaranteed so as not to mislead the consumer before taking a final decision before an upgrade. In todays modern and technological era queries can be handled faster and efficiently instead of poor excuses that call consultants seem to adopt at MTN. I still stand by my word that should this matter not be resolved by the close of today I will have no option but to return the handsets and cancel both my contracts.
Regards,
PB
Pritesh B's update19 Jul 2018, 12:03
Reviewer Update
Good Day Eunice,
Thank you for your prompt response, I would like to be patient but in future inform customers that the 30 gig promo is not guaranteed so as not to mislead the consumer before taking a final decision before an upgrade. In todays modern and technological era queries can be handled faster and efficiently instead of poor excuses that call consultants seem to adopt at MTN. I still stand by my word that should this matter not be resolved by the close of today I will have no option but to return the handsets and cancel both my contracts.
Regards,