MTN Falls Short

As usual, big business does not cease to disappoint. I am a Sony Mobile fan. I have had Sony phones since the days of the Sony Ericsson P800. I was due for an upgrade, and was very excited to read about the Special that MTN had on in February. The deal comprised the XZ2 and included a free Sony Stereo BT Headset, a Free Sony Xtra Bass BT Speaker, and a Free Made for Xperia Cover for the phone. I did the deal over the phone (First mistake) and was very impressed by the efficient service I received during the call. Thats where it ended. I eventually received a package almost 3 weeks later. I called MTN numerous times, but was repeatedly refered to the couriers. When I called them I was told that that was the earliest they could deliver. Dissapointse, but OK....They are busy so I will wait. When the phone eventually arrived, I was excited to open the package and see what i had been waiting for. Lo and behold, only the Handset, and the Ear Phones were in the box. NO Xtra bass BT Speaker, and NO Xperia phone cover. I immediately phoned MTN, and was shunted arround until one hapless fellow told me that i would have to put the complaint in writing. I did this, and received a reply with a ref. number (all automated of course). Then NOTHING! To this day nothing has been followed up on. I dont know if I am more disappointed in the lack of customer service, or the idea that automation absolves customer responsibility. Poor form MTN!