1 reviews | Active since Jul 2017
MTN - FAILURE TO TERMINATE MTN CONTRACTS
<p>I had a 24 month contract with MTN which ended in November 2016, and I cancelled in December 2016. They continued to debit my account even after the contract period had elapsed. I called to ask that they cancel it, and they confirmed cancellation. Now 7 months later I have MTN Attorneys calling me like I'm a ****** ********, telling me I owe MTN for a contact cellphone.</p> <p> </p> <p>So I started calling MTN again, I was transfered from one consultant to the other, one department to the other, at my cost, but there is still no solution! No consultant could give me an answer! They just ended up saying they will call me back. Still no call back, but their Attorneys have not stopped calling me! :( :( :(</p> <p><br />Unprofessional and Trashy service at my expense.</p> <p> </p> <p>MTN sucks!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have evaluated your account and adjusted credit for the outstanding amount in order to have your account removed from our legal department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have evaluated your account and adjusted credit for the outstanding amount in order to have your account removed from our legal department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
