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Bafana M

1 reviews | Active since Jan 2019

08 Jan 2019, 06:37

MTN failure to resolve query.

I took a 2 in 1 contract deal last year December first week the main contract I however got all the deal airtime plus data on the second one which I bought for my wife neither did she get the airtime nor data as advertised on the brochure.I have constantly calling and visiting the branch in Rosebank with the assistance of Marithina the sales lady to no avail. The matter was said to have been escalated to the IT department until to date nothing has been fruiful one month down the line.What kind of service is being delivered when a turnaround time to resolve a query takes more than a month. Please MTN pull up your socks!!!

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Replies (5)
MTN South Africa
MTN South Africa's reply08 Jan 2019, 09:10
Official
Good day Bafana Muchuma

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. 

Kindly note that we will investigate and provide feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm RegardsDinesh KowlasarComplaints Management team

Best regards,

BM
Bafana M's update08 Jan 2019, 09:20
Reviewer Update
Thank you for your response,please advice how long could this take to resolve? Regards Bafana Muchuma
MTN South Africa
MTN South Africa's reply11 Jan 2019, 08:54
Official
Good day Bafana Muchuma

Noted that we are in the process of resolving your query , we have made contact with store.

Warm RegardsDinesh KowlasarComplaints Management team

Best regards,

MTN South Africa
MTN South Africa's reply15 Jan 2019, 08:02
Official
Good day Bafana Muchuma

Kindly note that we assisted the store in correcting the issue. Store will contact you to complete the process.

Warm RegardsDinesh KowlasarComplaints Management team

Best regards,

BM
Bafana M's update18 Jan 2019, 15:36
Reviewer Update
This query has not been solved till to date. I am really wondering if there is an ear at MTN and to make the matter worse my main line of more than 8years have been deactivated since Monday until now Friday all they can say is we have escalated the query. To whom and how long it will be connected? Only them to answer and I'm in blackout of communication. What kind of service is this really? Can someone assist? This is disgusting!!!