MTN - Failure to port

On 20/7/15 I entered into a cellphone contract with MTN and my previous cell number had to be ported. Porting failed and I have been without use of the phone since purchase. Daily phone calls to the shop (Pickbell Parcade Cape Town) rendered no results.<br> <br> On 28/7 I logged a complaint on Hello Peter - only to be responded to on 5/8. I was informed that complaint was referred to relevant Department and that they will respond (Req ***). - No response received to date!!!<br> <br> On 7/8 I received a phone call from somebody that entered into a cellphone contract which failed to port and it turned out that my number was allocated to this person....<br> <br> Could you please get your act together and port my number correctly!!!! I have been without use of my phone for 21 days now!!!