MTN failure to attend to ***** cases.

I raised a ***** case with MTN in january for a ***** that took place in November. It was only 6 months later (on June 28) that a case was success raised (and the documents remained attached), as I had raised multiple different tickets prior and they each kept getting because documents were apparently not attached. This, documents getting lost, occurred multiple times and i kept getting different trouble tickets for it(1- ********** 5514, 1- ********** 1716,1- ********** 8513). I finally received communication via sms that my case was resolved successfully and the ***** account was closed. However, when I make a follow up on this I am getting multiple opions as to the status of my latest trouble ticket(1- ********** 8513), some say that it is not resolved and some say it needs to be referred back to the ***** team etc. The most frustration stems from not being able to have one point of contact as each seems to not know exactly what needs to be done. Worst of all, I am still being debitted on a monthly basis as I have been since November 2017. One of the agents even told me that the ********** account was created at the same branch where I opened my existing contract, which means if you deal with MTN you are opening yourself to all sorts of ***** since your information is clearly not in safe hands.