MTN FAILURE IN PRODUCT DELIVERY

Hi,

Please note I ordered an upgrade on my contract on-line, I received the phone and not the device (watch) that the deal came with. This was in June. It is now 4 months later that I am paying for this contract without receiving the watch. I do not think it is fair that you advertise for a product to only deliver 1 device and expect to pay for the entire contract.

I have been phoning the Mondo Customer Care ***) almost twice a week for the last 4 months and each spoke to approx.. 10 consultants who tells me the same thing. They promise to call back, give you their name, they don’t bother to call and when you contact to speak to the they are unavailable. Furthermore, you cannot speak to a manager as they always tell you the manager is in a meeting.

It is now frustrating, and the service from MTN is pathetic. It is pointless having a customer care team that don’t help but give you the run around.