MTN FAILURE

I have a data contract with MTN for R619 oer month. I pay for the data but the router belongs to MYN, I only borrows the device from MTN. During July 2026 the router stopped working. On 25 July 2025 I took the router to the MTN Shop in Bethal, explaining the situation. A senior person at the shop told me the device has to be sent to technical people who will assess the cause of the failure. I asked the shop attendand for a replacement router but he said it cannot be done. Then comes 1 August 2026 and a debit order from MTN for R619 goes off my account while I still had no access to my data. I have been to the shop on a daily basis with new excuses every day. I have also sent numerous e-mails to MTN, without response. Now the debit order for September has gone off and still no solution from MTN. I also requested that the contract be cancelled but their excuse is that the cause of the failure must first be estabished before the contract can be cacelled and the debit order stopped. The cost of buying data from day to day while I am paying a contract where I cannot access my data is killing me.