1 reviews | Active since Nov 2015
Mtn fails yet again to resolve query
I have had endless struggles trying to get MTN to sort out my account. I upgraded in Sep. On 1 Nov i was removed in error from Mtn as my original contract would have expired. After 5 days i had service again but since then i am barred/suspended every other week because i supposedly spend more than my limit. This is untrue. The issue is since i was reactivated i was put on wrong amount and mtn is billing more than they should. Compare oct acc with nov and compare against my contract and see amounts mtn take which includes wrong subs fee and additional promo fee and no recurring 1gb data. Have logged many queries, emails and hellopeter with no success as no one bothers to investigate properly. Please look at my contract and escalate this to the appropriate manager. Also advise of my rights of where i can log this with the ombudsman as mtn fails to resolve after repeated attempts and complaints from me.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Please note that the November invoices credits has been passed on the invoice the credits reflect. The subscription fee has been overcharged and this is the only credit that has been passed manually to the account. The credit for R183.96 has been passed to the account.
The line has been barred due to the credit limit reached. The system will use the unbilled invoices not as yet finalized.Once the un-billed invoices balance reached 90% of the credit limit the system will barr the line for outgoing calls.
We do pick up that you have not received the 1GB Yello trader promo for December month the account will be credited with R160.00 for promo not received in December.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Please note that the November invoices credits has been passed on the invoice the credits reflect. The subscription fee has been overcharged and this is the only credit that has been passed manually to the account. The credit for R183.96 has been passed to the account.
The line has been barred due to the credit limit reached. The system will use the unbilled invoices not as yet finalized.Once the un-billed invoices balance reached 90% of the credit limit the system will barr the line for outgoing calls.
We do pick up that you have not received the 1GB Yello trader promo for December month the account will be credited with R160.00 for promo not received in December.
Kind Regards,
Alice van der Merwe
***