MTN Fails yet again

MTN is really failing us as customers. I bought the 10mbs uncapped LTE wifi that comes with a free to use router on 28Feb2024. DSV was supposed to deliver it on Friday 1March2024 which did not happen. And mind you they want me personally because they must get my proof of adress and id copy for rica purposes and do their biometric scans and all that. So I had tp cancel all my plans and await delivery which did not happen. Only yesterday 5March2024 was my delivery made but guess what, my router even now is barred from network and MTN agents I spoke to today say its because the activations department has not done their job which is to rica and activate my sim. And mind you Im talking here about agents who refused to assit and to me I must call the activations department, one even dropped the phone to my ear. Mind you i have already paid upfront for connection for this month in the midst of all this. Im very very disappointed in this poor service.