1 reviews | Active since May 2010
MTN Fails yet again...
Since Oct 4 I have been calling MTN customer service on 808, trying to cancel my contract and go to a prepaid number. On the 4th, the agent I spoke to sent trough the request that the contract is migrated to pre-paid. Two days later, 6 Oct I phone again just to hear that I have an outstanding account which must be settled. Sure, I paid via EFT and got a confirmation sms, why did they not tell me about the outstanding amount on Monday? They assured me that the contract will be prepaid in 24 hours. Friday, 9 Oct I phone again, to her that it will take 30 days to be migrated. How can this be? Monday, 12 Oct I phone again. The operator told me she has escalated the matter to be urgent, nothing happens for two days. Yesterday, same lies. Today I phoned again and again the person said they will call me, nothing. So I don't know what to do anymore. How can I get rid of MTN asap? Should I offer a bribe?
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your number has been migrated to prepaid today, this could take anything from 2 to 48 hours to be active. As discuss you were receive your last invoice for usage from the 21 September until today.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your number has been migrated to prepaid today, this could take anything from 2 to 48 hours to be active. As discuss you were receive your last invoice for usage from the 21 September until today.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,