NB
Nicola B
1 reviews | Active since Jul 2015
22 Dec 2015, 16:09
MTN fails to take responsibility for their error
Dudu Thabethe blacklisted my handset in error when I called to query the UN blacklisting. She apologised for her mistake saying she misunderstood. She PROMISED that she had reversed her mistake immediately. That was 15 December 2015. Now one week later the phone has to be unblacklisted again which takes another 72 hours. MTN call centre Palesa told me yesterday it takes 2 - 24 hours. MTN KINDLY TRAIN YOUR STAFF. AND ENCOURAGE THEM TO BE ACCOUNTABLE AND TRUTHFUL. Mistakes happen but do not tell the customer that the mistake has been corrected when it has not and leave them to discover the situation days later!! This is completely unacceptable.
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MTN South Africa's replyOfficial
24 Dec 2015, 10:22Hello Nicola61,
Thank you for your post.
We apologise for your inconvenience experienced as a result of this. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for your inconvenience experienced as a result of this. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply24 Dec 2015, 10:22
Official
Hello Nicola61,
Thank you for your post.
We apologise for your inconvenience experienced as a result of this. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for your inconvenience experienced as a result of this. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***