sS
shanaaz S
1 reviews | Active since Feb 2014
09 Feb 2015, 09:54
mtn fails to take responsibility
This is my 2ND REPORT. I have been trying invain to resolve a billing complaint since December. Customer service does not exist. Bad service all round.
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MTN South Africa's replyOfficial
23 Feb 2015, 09:57Hello Shanaaz S,
We are sorry for the delay with the request we've logged with our Billing Department. It was not our intention to have dissatisfied you in any way.
We can confirm that the request was closed by our Billing Department. You will see the credit on your next statement that will be generated on the 26th of February 2015. The account is current at this point and time.
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delay with the request we've logged with our Billing Department. It was not our intention to have dissatisfied you in any way.
We can confirm that the request was closed by our Billing Department. You will see the credit on your next statement that will be generated on the 26th of February 2015. The account is current at this point and time.
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Feb 2015, 09:57
Official
Hello Shanaaz S,
We are sorry for the delay with the request we've logged with our Billing Department. It was not our intention to have dissatisfied you in any way.
We can confirm that the request was closed by our Billing Department. You will see the credit on your next statement that will be generated on the 26th of February 2015. The account is current at this point and time.
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delay with the request we've logged with our Billing Department. It was not our intention to have dissatisfied you in any way.
We can confirm that the request was closed by our Billing Department. You will see the credit on your next statement that will be generated on the 26th of February 2015. The account is current at this point and time.
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***