JO
Justin O
1 reviews | Active since May 2015
27 Jun 2015, 10:42
MTN Fails to Reimburse Incorrectly billed figure
My previously reported issue has been responded to but has yet to be resolved... the following was sent through by MTN
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 09:04Hello ottenjr,
We are truly sorry for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
The refund request was pending due to the industrial action we've been facing by employees affiliated with the CWU.
We've now escalated the matter accordingly and requested that the refund be processed as soon as possible.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
The refund request was pending due to the industrial action we've been facing by employees affiliated with the CWU.
We've now escalated the matter accordingly and requested that the refund be processed as soon as possible.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply09 Jul 2015, 09:04
Official
Hello ottenjr,
We are truly sorry for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
The refund request was pending due to the industrial action we've been facing by employees affiliated with the CWU.
We've now escalated the matter accordingly and requested that the refund be processed as soon as possible.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
The refund request was pending due to the industrial action we've been facing by employees affiliated with the CWU.
We've now escalated the matter accordingly and requested that the refund be processed as soon as possible.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***