MTN Fails to provide feedback

I reported my problem on Hello Peter regarding my cell phone. Kevin rep**** to my report from Hello Peter to say that someone will contact me on that day which was Thursday. I am still waiting for the call and nobody came back to me from the insurance department. See message below: \ Hello Hannelie123!,<br> <br> Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.<br> <br> Please be advised that an escalation has been sent to our insurance division to assist with the claim process for claim to be provisioned. A call back will be done during the course of today .<br> <br> We sincerely hope that this is in order and hope that we are able to restore your faith in us.<br> <br> Kind regards <br> Kevin.<br> <br> This is the worst service I have ever received. I want someone to phone me today to sort this out. I want to collect my phone. or I am taking this matter further. <br> Hannelie<br> "