MTN fails to issue an upgrade handset

I regrettably called the MTN corporate call center to confirm my contract upgrade and requested a handset. Two days after requesting the handset I called the call center again to request a change in handset. I was advised to reject the initial handset upon delivery, which I did. It has been three weeks since rejecting the unwanted handset and after calling in to the MTN corporate call center over six times and speaking to more than six people, I have received six versions of the status on my application and not one call despite promises to be called back. <br> <br> The issue was escalated to Thandeka Mncube on 3 December with the promise that she would call. She did not call. Instead I called on 4 December and was put through to her. She gave me yet another inconsistent status update and promised to call on by 12pm on 4 December. Surprise surprise, she has not called. MTN has me between a rock and a hard place as they seem incapable of issuing a replacement device, and reluctant to discontinue my contract with them as they clearly do not value my business. Why us, why me?<br> <br> With such incompetence the R48.5bn fine is well deserved.