SP
Siraj P
1 reviews | Active since Dec 2011
01 Dec 2015, 15:43
MTN fails to honour their commitment
On the 28th of October I lodged a complaint on the Hello Peter site data charges in excess of R2000 which I was certain I did not incur as I regularly checked my balance using the *141*1# service. On the 29th of October 2015. Rosetta from MTN responded saying stating the following:<br> \As per ***
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MTN South Africa's replyOfficial
02 Dec 2015, 16:00Hello sirajp,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our billing deopartment due to delay of the credit of R859.20 that was supposed to be passed into your account,it should take 5 to 7 working days.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Request REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our billing deopartment due to delay of the credit of R859.20 that was supposed to be passed into your account,it should take 5 to 7 working days.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Request REQ:***
Best regards,
MTN South Africa's reply02 Dec 2015, 16:00
Official
Hello sirajp,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our billing deopartment due to delay of the credit of R859.20 that was supposed to be passed into your account,it should take 5 to 7 working days.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Request REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our billing deopartment due to delay of the credit of R859.20 that was supposed to be passed into your account,it should take 5 to 7 working days.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Request REQ:***
Best regards,