HC
HILTON C
1 reviews | Active since Nov 2011
08 Apr 2019, 16:03
MTN fails to honour a commitment
A week ago MTN's Zenetta Portia Viljoen ,Complaints Management team responded to my post regarding a cancellation fee for a contract that I did not accept as follows:- "Please note that I will investigate your query and revert back to you with feedback. I will contact you for further details. We would like to assure you that we are actively working to improve our service levels."
I have still NOT been contacted! This is shocking "service". So where to now Zenetta? Is this unacceptable situation going to be resolved? I am a retired senior citizen and cannot afford a cancellation fee of nearly R3000 for a contract I did not accept!
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MTN South Africa's replyOfficial
09 Apr 2019, 07:59Good Hilton
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
This has been escalated to Zenetta Portia Viljoen to contact you directly.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
This has been escalated to Zenetta Portia Viljoen to contact you directly.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply09 Apr 2019, 07:59
Official
Good Hilton
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
This has been escalated to Zenetta Portia Viljoen to contact you directly.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
This has been escalated to Zenetta Portia Viljoen to contact you directly.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,