1 reviews | Active since Oct 2016
mtn fails to give me the upgrade i app**** for and i am sitting with the wrong phone they have delivered from the 14 October 2016
<p>On the 10 October i upgraded my MTN contract to a S6 edge on the 14 of October a A7 was delivered to me i called mtn to let them know that the wrong phone was delivered to me the promised to collect the phone i have been calling mtn non stop for assistance and no1 is assisting me i have called requesting Nadine the consulting that done my upgrade to call me but she has not called me this was MTN error i dont understand why i am not getting helped i am currently still sitting with the wrong Phone from the 14 October 2016</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***