mtn fails to deliver yet again

i have been a loyal customer at mtn since my first phone when i was in primary school (prepaid), i am now a working individual using a contract phone. I have been trying to upgrade my cellphone contract since mid July and it is now mid august and there is no progress! no accountability from the consultants as they do not report to anyone in the store, no feedback as to when i will receive my iphone6 in gold, just told to go to this store or that store (petrol is expensive) and the consultants are the most disinterested bunch of people i have ever come across, they obviously hate their jobs and it shows! my contract is ending in November and i can not wait for it to end so i can go purchase a phone with telkom mobile as they have better deals and treatments a the store. Thank you for nothing, i am leaving this sinking ship as my loyalty is not appreciated