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nishal M

1 reviews | Active since May 2012

02 Mar 2015, 14:30

MTN FAILS TO DELIVER CUSTOMER SERVICE... FED UP

AFTER A NUMBER OF COMPLAINTS RANGING BACK FROM 2013 DECEMBER, MTN HAS STILL NOT RECTIFIED THE ISSUES I CURRENTLY EXPERIENCE WITH MY BILLING.<br> I LAID COMPLAINTS FROM THEN TO NOW MOST RECENTLY BEING IN FEBRUARY AND STILL I DO NOT HAVE ANY FEEDBACK OR CALLS FROM ANYONE.<br> I WILL BE TAKING THIS TO THE MEDIA NOW, AS THERE HAS BEEN SO MANY COMPLAINTS YET NOBODY CARES TO RECTIFY.<br> <br> THANKS MTN FOR REALLY *****ING ME OVER.<br> <br> ONCE THIS CONTRACT HAS BEEN PAID IN FULL, I WISH TO HAVE IT CANCELED AND HAVE NO MORE DEALINGS WITH YOU GUYS.

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Mar 2015, 10:01
Official
Hello nishal84,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

You are billed correctly on your account. The 23% discount is being app**** monthly on your service fee. Service fee is R175.44 - R40.35(23% discount) vat exclusive.

We would like to assure you that we are actively working to improve our service levels.

regards
Thabelo
REQ:***