MTN fails to complete a simple upgrade.

I am most disgusted with the service we have received from MTN. We have been customers of theirs for the last 24 years and I am shocked and horrified at the poor service that we have received in regards to the renewal of a contract/upgrade. The Manager - Desmond and Assistant - Lindi have gone out of their way to assist us but it seems to be that they too are hitting a wall. This process has been ongoing over the last 3 weeks where an upgrade is usually completed in roughly 24 hours. This is due to an apparent failure of the system that no one seems to have answers for. We are honestly disappointed and left with no urge to continue our relationship with MTN as a brand and are considering pulling all 3 of our contracts in the most immediate future.

Really poor show on their part.