Mtn fails to cancel LTE Contract

Cancelled my mtn LTE on the 13th Aug, still been debited to date, called the store at chatworth PNP Centre, the guy rayasat advised he will call me back, and did not, after telling it's not cancelled. No follow uos was done.

At first when I called, rayasat was not in the store, no one could assist, according to the first guy i spoke to. He said only rayasat know what's going on.

After asking for a system follow up, apparently no one else can advise except rayasat (who was on break), including the manager who was off.

The guy rudely said, do you want to leave your number or not. If there was any level of customer service, he could have said he apologieses for the inconvenience and can he give me call back and and try to resolve the matter or in some respective and helpful manner.

Either the guy had training and is deliberately rude, or mtn is to blame for not training their staff.

Overall mtn has no systems and process for cancellation, seems that everything is manual.

2 and a half months going on 3 months, no cancellation

Funds still being debited.