1 reviews | Active since Feb 2016
MTN fails to cancel ****le
About a year ago I had a 3G ****le through MTN; I went into the Selcourt MTN branch to cancel. My account was quite high and when I ungraded the amount was extremely high even though I had made sure it wouldn't be. I went into the same branch to find out why and was informed there was nothing I could do to bring it down. I then called and spoke to a manager in January and was told I still had the ****le I had cancelled a year ago (the numbers do not show separately on the bills). So for a year I have been paying for a service I cancelled and was also not informed when I asked how I could bring the charge down. Nor has MTN in anyway made an attempt to refund me or apologise for the mistake. I have been a client for 10 years and will be changing service providers as soon as my contract is complete.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have called you no availability.
Please take note that we do not pick up any previous cancellation request or notes to cancel the contract for cell *** a year ago. We can only see notes on the account for the cancellation request 9-1-2016.
This line has been cancelled. Please provide us with the reference number from MTN Selcout store after you have requested for the cancellation. Once we have received the reference number that you have received a year ago from the store we can credit the account from the cancellation date request with the store.
My fax number is ***. Mark for my attention with the reference number for the previous cancellation request.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have called you no availability.
Please take note that we do not pick up any previous cancellation request or notes to cancel the contract for cell *** a year ago. We can only see notes on the account for the cancellation request 9-1-2016.
This line has been cancelled. Please provide us with the reference number from MTN Selcout store after you have requested for the cancellation. Once we have received the reference number that you have received a year ago from the store we can credit the account from the cancellation date request with the store.
My fax number is ***. Mark for my attention with the reference number for the previous cancellation request.
Kind Regards,
Alice van der Merwe
***